Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: 1-5 Working Days.
Shipping time: 7-20 Working Days.
Different countries use different logistics, and the cooperation logistics type has the following：Epacket、USPS、Yun Express、DHL, FedEx, eCommerce…
Shipping & Delivery
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on package weight and destination, we offer free Standard Shipping for orders over the US $40 (Less than 40 US dollars, shipping cost 4.99 US dollars)
For example, if you order a pair of shoes, it will need 1-5 business days of processing time and then 7-27 business days of shipping time. Therefore, you can expect to receive it in 8-27 business days.
We are excited to offer international shipping for most destinations in the world. The Standard Shipping method will take 17 to 27 business days and the Express Shipping method will take 3 to 7 business days with an extra 3 to 5 business days of processing time for every order. If you have any further questions, please contact our customer services at firstname.lastname@example.org
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you want to return the goods, please contact us. We will give you the return address for the return. After receiving the goods in our warehouse, you will get a full refund.Send an email via email to email@example.com with your defect details and order ID#.
(1) The return and packaging are intact. Unopened and can be resold
(2) The Damyuan team promises to process your refund within 24 hours after receiving your package. The refund will take 3-5 working days and the money will be credited to your account.
(3) If the return is due to damage, we will bear the return cost.
2. Replacement and replacement
If the product is damaged upon receipt, please contact us and provide product photos. We will send new products to you.
Please note that if we are out of stock, we may not be able to provide certain products. If we accept your return and are unable to provide a replacement product, you can either return the product for a full refund or a partial refund to keep the product.
3. Contact us
If you have any questions about returns or our return conditions, you can contact our customer service via email firstname.lastname@example.org or live chat.
If the return is caused by the consumer, the consumer shall bear the transportation costs. The specific cost should be calculated according to the courier company you choose. If due to our reasons, the received goods are damaged or incorrect, and for this reason, the consumer is not obligated to bear the transportation costs.