Refund Policy

1. Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you want to return the goods, please contact us. We will give you the return address for the return. After receiving the goods in our warehouse, you will get a full refund.Send an email via email to shoes@damyuan.com with your defect details and order ID#.

Please note:

(1) The return and packaging are intact. Unopened and can be resold

(2) The Damyuan team promises to process your refund within 24 hours after receiving your package. The refund will take 3-5 working days and the money will be credited to your account.

(3) If the return is due to damage, we will bear the return cost.

2. Replacement and replacement

If the product is damaged upon receipt, please contact us and provide product photos. We will send new products to you.

Please note that if we are out of stock, we may not be able to provide certain products. If we accept your return and are unable to provide a replacement product, you can either return the product for a full refund or a partial refund to keep the product.

3. Contact us

If you have any questions about returns or our return conditions, you can contact our customer service via email shoes@damyuan.com or live chat.

If the return is caused by the consumer, the consumer shall bear the transportation costs. The specific cost should be calculated according to the courier company you choose.
If due to our reasons, the received goods are damaged or incorrect, and for this reason, the consumer is not obligated to bear the transportation costs.